Terms of service
Last updated 16 October 2026
Who we are
The website assistant service is provided by Ali Mert Keskin, trading as MK Spark Interactive ("we"). Contact: mertkeskin@mksparkinteractive.com. Payments are processed by our reseller and merchant of record, Lemon Squeezy, whose terms also apply to your purchase.
The service
We provide a chat assistant you can add to a website you own or are authorised to manage. It answers visitors from the information you give it and emails you the enquiries it collects. You are responsible for that information being accurate and lawful, and for telling your visitors about the assistant in your own privacy notice.
AI answers
The assistant uses an AI model and is designed to answer only from your information, but it can still make mistakes. It is not a substitute for professional, medical, legal or financial advice, and you should check enquiries before relying on them. We are not liable for decisions made on the basis of its replies.
Acceptable use
Do not use the service for unlawful, harmful, misleading or adult content, to collect payment card or sensitive data, or on websites you are not authorised to change. We may suspend an assistant that is misused, with notice where reasonable.
Subscription, trial and cancellation
Plans are billed monthly in advance after any free trial. You can cancel at any time from the link in your receipt email; the assistant stays on until the end of the paid period. Fees already paid are not refunded except where required by law. Usage limits (for example conversations per day) are shown on our pricing page.
Data
We process visitor conversations on your behalf as a data processor. Enquiries are stored for 30 days and then deleted. Conversations are sent to Google's Gemini API to generate replies. See our privacy policy. Our data processing agreement applies automatically; we can countersign a copy on request.
Availability and liability
We aim to keep the service running but do not guarantee it will be uninterrupted. To the extent permitted by law, our total liability is limited to the fees you paid in the three months before the claim.
Changes
We may update these terms or prices with at least 30 days' notice by email for existing subscribers.